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      Dienstleistungsmodellierung 

      Modellierung technischer Kundendienstprozesse des Maschinen- und Anlagenbaus als Bestandteil hybrider Produkte

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      Publisher: Physica-Verlag HD

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          Customer service research: past, present and future

          JU Sterling, J.U. Sterling, D.M. LAMBERT … (1989)
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            Kundendienstmanagement : Dienstleistung, Kundendienst, Servicestruktu-ren und Serviceprodukte ; Aufgabenbereiche und Organisation des Kundendienstes

            V Harms (1999)
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              Managing customer satisfaction in consumer service businesses

              JA Czepiel, J. A CZEPIEL (1980)
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                Book Chapter
                Pages: 129-145
                DOI: 10.1007/978-3-7908-2099-7_8
                SO-VID: e575294c-5864-413b-baf7-ce93ae13a367
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