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Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg
Semantische Wikis als kollaborative Wissensdatenbanken im Technischen Kundendienst
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Information Systems Success: The Quest for the Dependent Variable
William H. DeLone, Ephraim McLean (1992)
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The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
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Measuring information systems success: models, dimensions, measures, and interrelationships
Stacie Petter, William H. DeLone, Ephraim McLean (2017)