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      Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg 

      Empower Mobile Technical Customer Services (EMOTEC) – Produktivitätssteigerung durch intelligente mobile Assistenzsysteme im Technischen Kundendienst

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          Looking beyond the rim of one's teacup: a multidisciplinary literature review of Product-Service Systems in Information Systems, Business Management, and Engineering & Design

          Matthias Boehm, Oliver Thomas (2013)
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            Semantic MediaWiki

            Markus Krötzsch, Denny Vrandečić, Max Völkel (2006)
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              Service quality and productivity: A synergistic perspective

              A. Parasuraman (2002)
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                Book Chapter
                Publication date (Print): 2014
                Publication date (Online): August 07 2014
                Pages: 2-17
                DOI: 10.1007/978-3-658-05301-7_1
                SO-VID: 7b31b586-e6e0-4e4a-b445-1f15fd1a55cb
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