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Kundenzufriedenheit
Theoretische Perspektiven zur Kundenzufriedenheit
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Author(s):
Christian Homburg
,
Ruth Stock
Publication date
(Print):
2001
Publisher:
Gabler Verlag
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Prospect Theory: An Analysis of Decision under Risk
Daniel Kahneman
,
Amos Tversky
(1979)
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An attributional theory of achievement motivation and emotion.
Bernard Weiner
(1985)
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The Antecedents and Consequences of Customer Satisfaction for Firms
Eugene Anderson
,
Mary W. Sullivan
(1993)
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Book Chapter
Publication date (Print):
2001
Pages
: 17-50
DOI:
10.1007/978-3-322-99753-1_1
SO-VID:
bd99a6d6-0239-4f39-b5c4-f0694e22c70a
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Book chapters
pp. 17
Theoretische Perspektiven zur Kundenzufriedenheit
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