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      Integrierte Industrielle Sach- und Dienstleistungen 

      HLB-Entwicklungsmethodik – generischer Entwicklungsprozess, Generierung von Anforderungen und Absicherung hybrider Leistungsbündel

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      Publisher: Springer Berlin Heidelberg

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          Key Concepts for New Service Development

          Jan Olsson, Bo Edvardsson (1996)
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            DRM, a Design Research Methodology

            Lucienne Blessing, Amaresh Chakrabarti (2009)
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              Design and management of service processes: keeping customers for life

              Rohit Ramaswamy, R. RAMASWAMY, R Ramaswamy … (1996)
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                Publication date (Print): 2012
                Publication date (Online): March 24 2012
                Pages: 37-60
                DOI: 10.1007/978-3-642-25269-3_3
                SO-VID: 8d191654-9aa8-4d37-ba5e-84a689d51966
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