Delivering service quality: balancing customers perceptions and expectations:

Author(s): V. ZEITHAML, A. parasuraman, LL Berry, V Zeithaml, A Parasuraman, VA Zeithaml

Publication date: 1990

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Cited by 2

Grau de satisfação de usuários de um hospital privado
Authors: Mileide Morais Pena, Marta Maria Melleiro
Grau de satisfação de usuários de um hospital privado Translated title: Degree of satisfaction of users of a private hospital Translated title: Grado de satisfacción de usuarios de un hospital privado
Authors: Mileide Morais Pena, Marta Maria Melleiro

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