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Business Process Governance
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Most cited references10
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Industry-Wide Information Systems Standardization as Collective Action: The Case of the U.S. Residential Mortgage Industry
Markus, Steinfield, Wigand (2006)
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Process Management
Jörg Becker, Martin Kugeler, Michael Rosemann (2003)
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Special Section: Toward a Theory of Business Process Change Management
William J. Kettinger, Varun Grover (2015)