The Customer Centric Enterprise

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Editor(s): Mitchell M. Tseng , Frank T. Piller

Publication date (Print): 2003

Publisher: Springer Berlin Heidelberg

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ISBN (Print): 978-3-540-02492-7

ISBN (Electronic): 978-3-642-55460-5

Publication date (Print): 2003

DOI: 10.1007/978-3-642-55460-5

SO-VID: d7efafb1-4c3e-41a2-8de2-568bad80146d

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http://www.springer.com/tdm

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