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Management und Betrieb von Dienstleistungen

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Author(s): Jan Marco Leimeister

Publication date (Online): June 2 2012

Publisher: Springer Berlin Heidelberg

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Dienstleistungsmanagement

Sabine Haller (2005)

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Informationsmanagement

H. KRCMAR, H. Krcmar (2009)

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Service management – Operations, strategy, information technology

J. A. Fitzsimmons (2011)

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Publication date (Print): 2012

Publication date (Online): June 2 2012

Pages: 261-289

DOI: 10.1007/978-3-642-27983-6_8

SO-VID: c03aa708-5446-448d-b640-92499fcd80c5

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Management und Betrieb von Dienstleistungen

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Most cited references 4

Dienstleistungsmanagement

Informationsmanagement

Service management – Operations, strategy, information technology

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