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      Dienstleistungsmanagement im Krankenhaus I 

      Prozessmanagement in der Anästhesieambulanz einer Universitätsklinik unter Berücksichtigung von Diversität

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      Publisher: Springer Fachmedien Wiesbaden

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          Prozessorganisation in Dienstleistungsunternehmen

          S Fließ, S Fließ (2006)
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            Managing diversity. A complete desk reference and planning guide

            L Gardenswartz, A Rowe (1998)
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              Dienstleistungsproduktivität – Stand der Forschung und Zusammenhang zu zentralen vorökonomischen Größen im Dienstleistungsmarketing

              Silke Bartsch, Marcus F. Demmelmair, Anton Meyer (2011)
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                Publication date (Print): 2013
                Publication date (Online): May 30 2013
                Pages: 273-289
                DOI: 10.1007/978-3-658-00873-4_13
                SO-VID: 84ee8e57-062b-4e73-9c72-25e017015023
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