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      Organisation des Produktionsprozesses 

      Qualitätsmanagement

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      Vieweg+Teubner Verlag

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          Handbuch Qualitätsmanagement

          W Masing (1994)
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            Praxishandbuch Qualitätsmanagement

            T. Pfeifer (1996)
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              Kundenzufriedenheit

              R Schutze (1992)
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                Book Chapter
                1997
                : 111-136
                10.1007/978-3-322-96364-2_5
                669ab3b1-83f9-43ce-b420-adddee4ae92c
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