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The Six Core Elements of Business Process Management
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Fundamentals of Business Process Management
Marlon Dumas, Marcello La Rosa, Jan Mendling … (2013)
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Capability Maturity Model for Software, Version 1.1
Mark C. Paulk, Bill Curtis, Mary B. Chrissis … (1993)
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The Dynamics of Alignment: Insights from a Punctuated Equilibrium Model
Rajiv Sabherwal, Tim Goles, Rudy Hirschheim (2001)