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      Dienstleistungsproduktivität : Mit mobilen Assistenzsystemen zum Unternehmenserfolg 

      EMOTEC-Produktivitätsmetriken

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      Author(s): ,
      Publication date (Online):
      Publisher: Springer Fachmedien Wiesbaden

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          Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services

          Eugene Anderson, Claes Fornell, Roland T. Rust (1997)
          Article 0 comments Cited 194 times – based on 0 reviews     Review now
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            Service productivity

            Katri Ojasalo, Christian Grönroos (2004)
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              Service productivity

              Robert Johnston, Peter Jones (2004)
              Article 0 comments Cited 18 times – based on 0 reviews     Review now
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                Author and book information

                Book Chapter
                Publication date (Print): 2014
                Publication date (Online): August 7 2014
                Pages: 48-66
                DOI: 10.1007/978-3-658-05301-7_4
                SO-VID: 22f5a6a8-5d8b-4571-bcb2-41d47c20c3b1
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