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      Das Management der Kunden 

      Selbstbedienung: Die gesteuerte Kundensouveränität

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      VS Verlag für Sozialwissenschaften

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          Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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            Human Resource Management in Service Work

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              Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life

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                Book Chapter
                2005
                : 89-109
                10.1007/978-3-322-80718-2_4
                17006b9a-e7ab-46c0-a3cf-d5092c5c812c
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