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      Dienstleistungsqualität durch Total Quality Management

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      Publisher: Deutscher Universitätsverlag

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          ISBN (Print): 978-3-8244-6428-9
          ISBN (Electronic): 978-3-663-08424-2
          Publication date (Print): 1997
          DOI: 10.1007/978-3-663-08424-2
          SO-VID: 91a14184-4a70-42b4-be05-70a14dd5b874
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