Behind the screens: telemediated work in the Canadian public sector

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Work Organisation, Labour and Globalisation

Volume 1, Issue 2

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Behind the screens: telemediated work in the Canadian public sector

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Author(s): Norene Pupo

Publication date (Print): Summer 2007

Journal: Work Organisation, Labour and Globalisation

Publisher: Pluto Journals

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Abstract

Content

Author and article information

Journal

Journal ID (doi): 10.13169

Journal ID (publisher-id): workorgalaboglob

Title: Work Organisation, Labour and Globalisation

Publisher: Pluto Journals

ISSN (Print): 1745641X

ISSN (Electronic): 17456428

Publication date (Print): Summer 2007

Volume: 1

Issue: 2

Pages: 155-167

Article

Publisher ID: workorgalaboglob.1.2.0155

DOI: 10.13169/workorgalaboglob.1.2.0155

SO-VID: 468e1659-602b-4a6d-b958-75514cc33f95

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ScienceOpen disciplines: Sociology,Labor law,Political science,Labor & Demographic economics,Political economics

References

Armstrong, P. & H. Armstrong (1996) Wasting Away: The Undermining of Canadian Health Care , Toronto: Oxford University Press
Beatty, J. (2004) ‘Telus Deal Next Step in CAN$1.3-billion Privatization: Province to Transfer 150 jobs to Telus Division, Saving CAN$30m’, Vancouver Sun , November 11
Canadian Urban Institute Forum (2004) ‘Getting the 411 on 311: What GTA Decision-Makers Need to Know’, March 5.
Duffy, A., D. Glenday & N. Pupo (eds.) (1997) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt, Brace
Earl, L. (2002) Technological Change in the Public Sector, 2000–2002 , Catalogue No. 88F0006XIE, No. 008. Ottawa: Statistics Canada
Evans, B. & J. Shields (1998) Shrinking the State: Globalization and Public Administration Reform , Halifax: Fernwood
Federal Government Union Conference (2004) Call Centre Operations in the Federal Government , Ottawa, May.
Fisher, M. (2004) ‘The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency’, Work, Employment and Society , Volume 18(1):157–177
Glenday, D. (1997) ‘Lost Horizons, Leisure Shock: Good Jobs, Bad Jobs, Uncertain Future’, in A. Duffy, D. Glenday, & N. Pupo, (eds) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt Brace:8–34
Public Services Association, It's Government, But not as we Know It! Retrieved November 3, 2004 from http://www.psa.org.nz/egovernment.asp
Jackson, A. (2005) Work and Labour in Canada: Critical Issues , Toronto: Canadian Scholars' Press
McBride, S. (2001) Paradigm Shift: Globalization and the Canadian State , Halifax: Fernwood:195–222
McDonough, P. (2001) ‘Work and Health in the New Global Economy’, in P. Armstrong et al.., Unhealthy Times: Political Economy Perspectives on Health and Care in Canada , Toronto: Oxford University Press.
Panitch, L. & D. Swartz (2003) From Consent to Coercion: the Assault on Trade Union Freedom , 3rd Edition, Toronto: Garamond Press
Province of Ontario (2002) 2002 Annual Report of the Provincial Auditor of Ontario , Toronto: Queen's Park. Retrieved November 3, 2004 from www.gov.on.ca
Pupo, N. (2001) ‘The Role of the State in a Restructured Economy,’ in D. Glenday & A. Duffy (eds) Canadian Society: Meeting the Challenges of the Twenty-First Century , Toronto: Oxford University Press: 117–142
Shalla, V. & W. Clement (eds) (2007) Work in Tumultuous Times: Critical Perspectives , Montreal & Kingston: McGill-Queen's University Press
Teeple, G. (1995) Globalization and the Decline of Social Reform , Toronto: Garamond Press

Comments

Comment on this article

[1] Armstrong, P. & H. Armstrong (1996) Wasting Away: The Undermining of Canadian Health Care , Toronto: Oxford University Press

[2] Beatty, J. (2004) ‘Telus Deal Next Step in CAN$1.3-billion Privatization: Province to Transfer 150 jobs to Telus Division, Saving CAN$30m’, Vancouver Sun , November 11

[3] Canadian Urban Institute Forum (2004) ‘Getting the 411 on 311: What GTA Decision-Makers Need to Know’, March 5.

[4] Duffy, A., D. Glenday & N. Pupo (eds.) (1997) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt, Brace

[5] Earl, L. (2002) Technological Change in the Public Sector, 2000–2002 , Catalogue No. 88F0006XIE, No. 008. Ottawa: Statistics Canada

[6] Evans, B. & J. Shields (1998) Shrinking the State: Globalization and Public Administration Reform , Halifax: Fernwood

[7] Federal Government Union Conference (2004) Call Centre Operations in the Federal Government , Ottawa, May.

[8] Fisher, M. (2004) ‘The Crisis of Civil Service Trade Unionism: A Case Study of Call Centre Development in a Civil Service Agency’, Work, Employment and Society , Volume 18(1):157–177

[9] Glenday, D. (1997) ‘Lost Horizons, Leisure Shock: Good Jobs, Bad Jobs, Uncertain Future’, in A. Duffy, D. Glenday, & N. Pupo, (eds) Good Jobs, Bad Jobs, No Jobs: The Transformation of Work in the 21st Century , Toronto: Harcourt Brace:8–34

[10] Public Services Association, It's Government, But not as we Know It! Retrieved November 3, 2004 from http://www.psa.org.nz/egovernment.asp

[11] Jackson, A. (2005) Work and Labour in Canada: Critical Issues , Toronto: Canadian Scholars' Press

[12] McBride, S. (2001) Paradigm Shift: Globalization and the Canadian State , Halifax: Fernwood:195–222

[13] McDonough, P. (2001) ‘Work and Health in the New Global Economy’, in P. Armstrong et al.., Unhealthy Times: Political Economy Perspectives on Health and Care in Canada , Toronto: Oxford University Press.

[14] Panitch, L. & D. Swartz (2003) From Consent to Coercion: the Assault on Trade Union Freedom , 3rd Edition, Toronto: Garamond Press

[15] Province of Ontario (2002) 2002 Annual Report of the Provincial Auditor of Ontario , Toronto: Queen's Park. Retrieved November 3, 2004 from www.gov.on.ca

[16] Pupo, N. (2001) ‘The Role of the State in a Restructured Economy,’ in D. Glenday & A. Duffy (eds) Canadian Society: Meeting the Challenges of the Twenty-First Century , Toronto: Oxford University Press: 117–142

[17] Shalla, V. & W. Clement (eds) (2007) Work in Tumultuous Times: Critical Perspectives , Montreal & Kingston: McGill-Queen's University Press

[18] Teeple, G. (1995) Globalization and the Decline of Social Reform , Toronto: Garamond Press