Analogue to Digital Telecare: Findings and Themes from a User-Centred Study to Help People Live in the Community Safely

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Analogue to Digital Telecare: Findings and Themes from a User-Centred Study to Help People Live in the Community Safely

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Author(s): Andrea Taylor , Hugh Pizey , Craig Whittet , David Hammond , Stephen Milne

Publication date (Print): July 2021

Conference name: 34th British HCI Conference (HCI2021)

Conference theme: Post-pandemic HCI – Living Digitally

Conference date: 20th - 21st July 2021

Keywords: Telecare, Technology enabled care, Assisted living technology, Telehealthcare, Older people

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Abstract

Content

Author and article information

Contributors

Andrea Taylor

Hugh Pizey

Craig Whittet

David Hammond

Stephen Milne

Conference

Publication date: July 2021

Publication date (Print): July 2021

Pages: 203-213

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[0001]Glasgow School of Art

Moray, UK

[0002]Chiptech

Lancaster, UK

[0003]CENSIS

Glasgow, UK

Article

DOI: 10.14236/ewic/HCI2021.21

SO-VID: 0ca7c3ed-64c9-456b-99c3-9d002cae2411

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Conference

Conference acronym: HCI2021

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021.21

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

AKTIVE. “Advancing knowledge of telecare for independence and vitality in later life project”. Accessed 29 April 2021. https://aktive.org.uk
ATHENE. “Assistive technologies for healthy living in elders: Needs assessment by ethnography”. Accessed 29 April 2021. http://atheneproject.org.uk
M. Blythe, A. Monk, and K. Doughty 2005. “Socially dependable design: The challenge of ageing populations for HCI.” Interacting with Computers 17(6), 672-689. doi:10.1016/j.intcom.2005.09.005
Centre for Ageing Better. 2019. “Industrial challenge fund healthy ageing challenge framework”. Accessed 29 April 2021. https://www.ageing-better.org.uk/sites/default/files/2019-02/Healthy-Ageing-Challenge-Framework.pdf
J. Clark, and M. McGee-Lennon 2011. “A stakeholder-centred exploration of the current barriers to the uptake of home care technology in the UK.” Journal of Assistive Technologies 5(1), 12-25. doi: 10.5042/jat.2011.0097
Design Council. 2005. “A study of the design process”. Accessed 29 April 2021. https://webarchive.nationalarchives.gov.uk/20080821071137/http://www.designcouncil.org.uk/Documents/About%20design/Eleven%20Lessons/PDF%20Eleven%20Lessons_complete_study.pdf
FarrPoint Ltd. 2016. “International landscape review on the shift from analogue to digital in telecare”. Accessed 29 April 2021. https://telecare.digitaloffice.scot/media/58a2fc6ed39fd083f55d4182bf88826d.pdf
J.D. Hallewell Haslwanter, and G. Fitzpatrick 2017. Issues in the Development of AAL Systems: What experts think. 10th International Conference on PErvasive Technologies Related to Assistive Environments (PETRA '17), 201-208. [Cross Ref]
K. Hamblin 2016. “Telecare, obtrusiveness, acceptance and use: An empirical exploration.” British Journal of Occupational Therapy 80(2), 132–138. doi:10.1177/0308022616667751
B.K. Hensel, G. Demiris, and K.L. Courtney 2006. “Defining obtrusiveness in home telehealth technologies: A conceptual framework.” Journal of the American Medical Informatics Association 13(4), 428-31. doi:10.1197/jamia.M2026
K. Horton 2008. “Falls in older people: The place of telemonitoring in rehabilitation.” Journal of Rehabilitation Research and Development 45(8), 1183-94.
LoRa Alliance. Accessed 29 April 2021. https://lora-alliance.org/about-lorawan
B. Martin, and B. Hannington 2012. Universal methods of design. Rockport Publishers
S Newmanet al. 2011. “The whole System Demonstrator Programme.” Accessed 29 April 2021. https://www.city.ac.uk/__data/assets/pdf_file/0003/243066/WSD_Exec_Sum_28th_20Aug.PDF
R. Procter, J. Wherton, and T. Greenhalgh 2018. “Hidden work and the challenges of scalability and sustainability in ambulatory assisted living.” ACM Transactions on Computer-Human Interaction 25(2):11, 1-26. doi:10.1145/3185591
P. Proctor, J. Wherton, T. Greenhalgh, P. Sugarhood, M. Rouncefield, and S. Hinder 2016. “Telecare call centre work and ageing in place.” Computer Supported Cooperative Work 25(1), 79-105. doi:10.1007/s10606-015-9242-5
C. Roberts, M. Mort, and C. Milligan 2012. “Calling for care: ‘Disembodied’ work, teleoperators and older people living at home.” Sociology 46(3), 490-506. doi:10.1177/0038038511422551
L. Stewart, and B. McKinstry 2012. “Fear of falling and the use of telecare by older people.” British Journal of Occupational Therapy 75(7), 304-312. doi:10.4276/030802212X13418284515758
A. Taylor, and S. Agamanolis 2010. “Evaluation of the user experience of a standard telecare product - the personal trigger.” 2010 Second International Conference on eHealth, Telemedicine, and Social Medicine 51-56. doi:10.1109/eTELEMED.2010.15
A. Taylor, L. Bernard, H. Pizey, and C. Whittet 2012. “TeleWEAR: Engaging users and suppliers of telecare in product design.” CHI ‘12 Extended Abstracts on Human Factors in Computing Systems 2637-2642. doi:10.1145/2212776.2223849
TSA. 2017. “A digital future for technology enabled care?” Accessed 29 April 2021. https://aace.org.uk/wp-content/uploads/2017/11/TSA-301664-Whitepaper_Oct17-120917_ONLINE-VERSION-ONLY_0.pdf
K. Turner, and M. McGee-Lennon 2013. “Advances in telecare over the past 10 years.” Smart Homecare Technology and TeleHealth 1, 21–34. doi:10.2147/SHTT.S42674
Sue Yeandle. 2014. “Frail older people and their networks of support: how does telecare fit in?” Accessed 29 April 2021. https://www.ageing.ox.ac.uk/download/61
S. Yusif, J. Soar, and A. Hafeez-Baig 2016. “Older people, assistive technologies, and the barriers to adoption: A systematic review.” International Journal of Medical Informatics 94, 112-6. doi:10.1016/j.ijmedinf.2016.07.004

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[1] AKTIVE. “Advancing knowledge of telecare for independence and vitality in later life project”. Accessed 29 April 2021. https://aktive.org.uk

[2] ATHENE. “Assistive technologies for healthy living in elders: Needs assessment by ethnography”. Accessed 29 April 2021. http://atheneproject.org.uk

[3] M. Blythe, A. Monk, and K. Doughty 2005. “Socially dependable design: The challenge of ageing populations for HCI.” Interacting with Computers 17(6), 672-689. doi:10.1016/j.intcom.2005.09.005

[4] Centre for Ageing Better. 2019. “Industrial challenge fund healthy ageing challenge framework”. Accessed 29 April 2021. https://www.ageing-better.org.uk/sites/default/files/2019-02/Healthy-Ageing-Challenge-Framework.pdf

[5] J. Clark, and M. McGee-Lennon 2011. “A stakeholder-centred exploration of the current barriers to the uptake of home care technology in the UK.” Journal of Assistive Technologies 5(1), 12-25. doi: 10.5042/jat.2011.0097

[6] Design Council. 2005. “A study of the design process”. Accessed 29 April 2021. https://webarchive.nationalarchives.gov.uk/20080821071137/http://www.designcouncil.org.uk/Documents/About%20design/Eleven%20Lessons/PDF%20Eleven%20Lessons_complete_study.pdf

[7] FarrPoint Ltd. 2016. “International landscape review on the shift from analogue to digital in telecare”. Accessed 29 April 2021. https://telecare.digitaloffice.scot/media/58a2fc6ed39fd083f55d4182bf88826d.pdf

[8] J.D. Hallewell Haslwanter, and G. Fitzpatrick 2017. Issues in the Development of AAL Systems: What experts think. 10th International Conference on PErvasive Technologies Related to Assistive Environments (PETRA '17), 201-208. [Cross Ref]

[9] K. Hamblin 2016. “Telecare, obtrusiveness, acceptance and use: An empirical exploration.” British Journal of Occupational Therapy 80(2), 132–138. doi:10.1177/0308022616667751

[10] B.K. Hensel, G. Demiris, and K.L. Courtney 2006. “Defining obtrusiveness in home telehealth technologies: A conceptual framework.” Journal of the American Medical Informatics Association 13(4), 428-31. doi:10.1197/jamia.M2026

[11] K. Horton 2008. “Falls in older people: The place of telemonitoring in rehabilitation.” Journal of Rehabilitation Research and Development 45(8), 1183-94.

[12] LoRa Alliance. Accessed 29 April 2021. https://lora-alliance.org/about-lorawan

[13] B. Martin, and B. Hannington 2012. Universal methods of design. Rockport Publishers

[14] S Newmanet al. 2011. “The whole System Demonstrator Programme.” Accessed 29 April 2021. https://www.city.ac.uk/__data/assets/pdf_file/0003/243066/WSD_Exec_Sum_28th_20Aug.PDF

[15] R. Procter, J. Wherton, and T. Greenhalgh 2018. “Hidden work and the challenges of scalability and sustainability in ambulatory assisted living.” ACM Transactions on Computer-Human Interaction 25(2):11, 1-26. doi:10.1145/3185591

[16] P. Proctor, J. Wherton, T. Greenhalgh, P. Sugarhood, M. Rouncefield, and S. Hinder 2016. “Telecare call centre work and ageing in place.” Computer Supported Cooperative Work 25(1), 79-105. doi:10.1007/s10606-015-9242-5

[17] C. Roberts, M. Mort, and C. Milligan 2012. “Calling for care: ‘Disembodied’ work, teleoperators and older people living at home.” Sociology 46(3), 490-506. doi:10.1177/0038038511422551

[18] L. Stewart, and B. McKinstry 2012. “Fear of falling and the use of telecare by older people.” British Journal of Occupational Therapy 75(7), 304-312. doi:10.4276/030802212X13418284515758

[19] A. Taylor, and S. Agamanolis 2010. “Evaluation of the user experience of a standard telecare product - the personal trigger.” 2010 Second International Conference on eHealth, Telemedicine, and Social Medicine 51-56. doi:10.1109/eTELEMED.2010.15

[20] A. Taylor, L. Bernard, H. Pizey, and C. Whittet 2012. “TeleWEAR: Engaging users and suppliers of telecare in product design.” CHI ‘12 Extended Abstracts on Human Factors in Computing Systems 2637-2642. doi:10.1145/2212776.2223849

[21] TSA. 2017. “A digital future for technology enabled care?” Accessed 29 April 2021. https://aace.org.uk/wp-content/uploads/2017/11/TSA-301664-Whitepaper_Oct17-120917_ONLINE-VERSION-ONLY_0.pdf

[22] K. Turner, and M. McGee-Lennon 2013. “Advances in telecare over the past 10 years.” Smart Homecare Technology and TeleHealth 1, 21–34. doi:10.2147/SHTT.S42674

[23] Sue Yeandle. 2014. “Frail older people and their networks of support: how does telecare fit in?” Accessed 29 April 2021. https://www.ageing.ox.ac.uk/download/61

[24] S. Yusif, J. Soar, and A. Hafeez-Baig 2016. “Older people, assistive technologies, and the barriers to adoption: A systematic review.” International Journal of Medical Informatics 94, 112-6. doi:10.1016/j.ijmedinf.2016.07.004

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Analogue to Digital Telecare: Findings and Themes from a User-Centred Study to Help People Live in the Community Safely

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