Usefulness Design Goals of Occupational mHealth Apps for Healthcare Workers.

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Usefulness Design Goals of Occupational mHealth Apps for Healthcare Workers.

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Author(s): Nurha Yingta , Jose Abdelnour-Nocera , Obed Brew , Ikram Ur Rehman

Publication date (Print): July 2021

Conference name: 34th British HCI Workshop and Doctoral Consortium (HCI2021-WDC)

Conference theme: Post-pandemic HCI – Living Digitally

Conference date: 20th - 21st July 2021

Keywords: mHealth Apps, Occupational ill-health, Usefulness, Usability, Utility, User Experience, Healthcare Workers

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Abstract

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Author and article information

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Nurha Yingta

Jose Abdelnour-Nocera

Obed Brew

Ikram Ur Rehman

Conference

Publication date (Print): July 2021

Pages: 1-7

Affiliations

[0001]School of Biomedical Sciences University of West London St. Mary’s Road, Ealing UK

[0002]University of West London St. Mary’s Road, Ealing UK. ITI/Larsys, Funchal, Portugal

[0003]School of Computing and Engineering University of West London St. Mary’s Road, Ealing UK

Article

DOI: 10.14236/ewic/HCI2021-DC.2

SO-VID: 0adbd055-aee0-46bc-92b6-c8de8dc76de0

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 34th British HCI Workshop and Doctoral Consortium

Conference acronym: HCI2021-WDC

Conference number: 34

Conference location: London, UK

Conference date: 20th - 21st July 2021

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Post-pandemic HCI – Living Digitally

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2021-DC.2

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

A AlssweyH Al-Samarraie 2020 ‘Elderly users’ acceptance of mHealth user interface (UI) design-based culture: the moderator role of age’ Journal on multimodal user interfaces, 14 1 49 59 [Cross Ref]
B AryanaL BrewsterJ Abdelnour-Nocera 2018 ‘Design for mobile mental health: an exploratory review’ Available at: http://uwl.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlVxLSwMxEB5sT16komK1ylxFWrOvNmtVBevRS97Ckl2FqS1gu3i3-8kqSie7DkhGWZI5pvHNwBZOhLDP39CQqm0jcqdTYRNnJN1qqwjQ03RMMQIuZ1SVousqnxPzf03NcYnzjdvvtw8ar9We3oVW4l81mv7UDAc6UAnE76Z6yVfBAexuUgyh6c7JEdzqIpTuGI1mcwfgwdEsjQEN8_LD9BjNP0MRIQp2jWSKEPLpS7MVJJzkGUT6_z5yHfo6MUG-1HNP9Iqv2Scbpdai9fdgFdjuTpEjBXTghWmUwMx1VFY5yica0mQtaMA2rqw92_j706YO81HLOfD2Nc08kAutvPlm6Cqm6D2nYJdYWB
S BarelloL PalamenghiG Graffigna 2020 ‘Burnout and somatic symptoms among frontline healthcare professionals at the peak of the Italian COVID-19 pandemic’ Psychiatry research 290 113129 [Cross Ref]
J Bierbooms 2020 ‘Serious Games for Professional Skills: The Design of an Escape Room to Explore the Possibilities of eMental Health’ ACM 31 35 [Cross Ref]
C. M Burns 1997 ‘Towards viable, useful and usable human factors design guidance’ Applied ergonomics 28 5 311 322 [Cross Ref]
O ByambasurenE BellerP Glasziou 2019 ‘Current Knowledge and Adoption of Mobile Health Apps Among Australian General Practitioners: Survey Study’ JMIR mHealth and uHealth 7 6 e13199 e13199 [Cross Ref]
T ClemmensenM HertzumJ Abdelnour-Nocera 2020 ‘Ordinary User Experiences at Work: A Study of Greenhouse Growers’ ACM transactions on computer-human interaction, 27 3 1 31 [Cross Ref]
D. A. J Collins 2020 ‘A Pilot Evaluation of a Smartphone Application for Workplace Depression’ International journal of environmental research and public health 17 18 6753 [Cross Ref]
F. D Davis 1989 ‘Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology’ MIS quarterly, 13 3 319 340 [Cross Ref]
B. E Dicianno 2015 ‘Perspectives on the evolution of mobile (mHealth) technologies and application to rehabilitation’ Physical therapy 95 3 397
J Early 2019 ‘Use of Mobile Health (mHealth) Technologies and Interventions Among Community Health Workers Globally: A Scoping Review’ Health promotion practice, 20 6 805 817 [Cross Ref]
M.-P Gagnon. 2016 ‘m-Health adoption by healthcare professionals: a systematic review’ Journal of the American Medical Informatics Association : JAMIA, 23 1 212 220 [Cross Ref]
Hse.gov.uk 2021 Health and safety statistics Available at: https://www.hse.gov.uk/statistics/> 12 May 2021
G KinmanK TeohA Harriss 2020 ‘Supporting the well-being of healthcare workers during and after COVID-19’ Occupational medicine (Oxford, England) 70 [Cross Ref]
E. M de Korte 2018 ‘Evaluating an mHealth App for Health and Well-Being at Work: Mixed-Method Qualitative Study’ JMIR mHealth and uHealth 6 3 e72 e72 [Cross Ref]
N. K LanktonE. V Wilson 2007 ‘Factors Influencing Expectations of e-Health Services within a Direct-Effects Model of User Satisfaction’ E-service journal 5 2 85 112 [Cross Ref]
N Liu 2020 ‘Prevalence and predictors of PTSS during COVID-19 outbreak in China hardesthit areas: Gender differences matter’ Psychiatry research 287 112921 [Cross Ref]
C MacDonaldM Atwood 2014 ‘What does it mean for a system to be useful?: an exploratory study of usefulness’ ACM 885 894 [Cross Ref]
J. M MarshallD. A DunstanW Bartik 2020 Clinical or gimmickal: The use and effectiveness of mobile mental health apps for treating anxiety and depression, Australian & New Zealand Journal of Psychiatry 1 [Cross Ref]
S. A MunsonS Consolvo 2012 ‘Exploring goal-setting, rewards, self-monitoring, and sharing to motivate physical activity’ 2012 6th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth) and Workshops. IEEE 25 32 [Cross Ref]
J Nielsen 1994 ‘Usability inspection methods’ Conference companion on Human factors in computing systems 413 414
J. A NoceraL DunckleyH Sharp 2007 ‘An Approach to the Evaluation of Usefulness as a Social Construct Using Technological Frames’ International journal of human-computer interaction 22 1–2 153 172 [Cross Ref]
W Odendaal 2015 ‘Healthcare workers’ perceptions and experiences on using mHealth technologies to deliver primary healthcare services: a qualitative evidence synthesis’ Cochrane database of systematic reviews 2015 11 [Cross Ref]
T Rajgopal 2010 ‘Mental well-being at the workplace’ Indian journal of occupational and environmental medicine 14 3 63 65 [Cross Ref]
J. M RavalierA McVicarC Boichat 2020 ‘Work Stress in NHS Employees: A Mixed-Methods Study’ International journal of environmental research and public health 17 18 6464 [Cross Ref]
J RichertS LippkeJ. P Ziegelmann 2011 ‘Intervention-engagement and its role in the effectiveness of stage-matched interventions promoting physical exercise’ Research in sports medicine (Print), 19 3 145 161 [Cross Ref]
U Sarkar 2016 ‘Usability of Commercially Available Mobile Applications for Diverse Patients’ Journal of general internal medicine : JGIM 31 12 1417 1426 [Cross Ref]
R Schnall 2016 ‘A user-centered model for designing consumer mobile health (mHealth) applications (apps)’ Journal of biomedical informatics 60 Journal Article 243 251 [Cross Ref]
J Torous 2018 ‘Clinical review of user engagement with mental health smartphone apps: evidence, theory and improvements’ Evidence-based mental health, 21 3 116 119
L Torquati 2018 ‘Changing Diet and Physical Activity in Nurses: A Pilot Study and Process Evaluation Highlighting Challenges in Workplace Health Promotion’ Journal of Nutrition Education and Behavior, 50 10 1015 1025 [Cross Ref]
I VaghefiB Tulu 2019 ‘The Continued Use of Mobile Health Apps: Insights From a Longitudinal Study’ JMIR mHealth and uHealth 7 8 e12983 e12983 [Cross Ref]
M YassaeeT MettlerR Winter 2019 ‘Principles for the design of digital occupational health systems’ Information and Organization 29 2 77 90 https://doi.org/10.1016/j.infoandorg.2019.04.005
P.-Y YenS Bakken 2012 ‘Review of health information technology usability study methodologies’ Journal of the American Medical Informatics Association : JAMIA 19 3 413 422 [Cross Ref]
S Yoon 2021 ‘Perceptions of Mobile Health Apps and Features to Support Psychosocial Wellbeing Among Frontline Health Care Workers Involved in the COVID-19 Pandemic Response: Qualitative Study’ Journal of medical Internet research 23 5 e26282 [Cross Ref]

Comments

Comment on this article

[1] A AlssweyH Al-Samarraie 2020 ‘Elderly users’ acceptance of mHealth user interface (UI) design-based culture: the moderator role of age’ Journal on multimodal user interfaces, 14 1 49 59 [Cross Ref]

[2] B AryanaL BrewsterJ Abdelnour-Nocera 2018 ‘Design for mobile mental health: an exploratory review’ Available at: http://uwl.summon.serialssolutions.com/2.0.0/link/0/eLvHCXMwlVxLSwMxEB5sT16komK1ylxFWrOvNmtVBevRS97Ckl2FqS1gu3i3-8kqSie7DkhGWZI5pvHNwBZOhLDP39CQqm0jcqdTYRNnJN1qqwjQ03RMMQIuZ1SVousqnxPzf03NcYnzjdvvtw8ar9We3oVW4l81mv7UDAc6UAnE76Z6yVfBAexuUgyh6c7JEdzqIpTuGI1mcwfgwdEsjQEN8_LD9BjNP0MRIQp2jWSKEPLpS7MVJJzkGUT6_z5yHfo6MUG-1HNP9Iqv2Scbpdai9fdgFdjuTpEjBXTghWmUwMx1VFY5yica0mQtaMA2rqw92_j706YO81HLOfD2Nc08kAutvPlm6Cqm6D2nYJdYWB

[3] S BarelloL PalamenghiG Graffigna 2020 ‘Burnout and somatic symptoms among frontline healthcare professionals at the peak of the Italian COVID-19 pandemic’ Psychiatry research 290 113129 [Cross Ref]

[4] J Bierbooms 2020 ‘Serious Games for Professional Skills: The Design of an Escape Room to Explore the Possibilities of eMental Health’ ACM 31 35 [Cross Ref]

[5] C. M Burns 1997 ‘Towards viable, useful and usable human factors design guidance’ Applied ergonomics 28 5 311 322 [Cross Ref]

[6] O ByambasurenE BellerP Glasziou 2019 ‘Current Knowledge and Adoption of Mobile Health Apps Among Australian General Practitioners: Survey Study’ JMIR mHealth and uHealth 7 6 e13199 e13199 [Cross Ref]

[7] T ClemmensenM HertzumJ Abdelnour-Nocera 2020 ‘Ordinary User Experiences at Work: A Study of Greenhouse Growers’ ACM transactions on computer-human interaction, 27 3 1 31 [Cross Ref]

[8] D. A. J Collins 2020 ‘A Pilot Evaluation of a Smartphone Application for Workplace Depression’ International journal of environmental research and public health 17 18 6753 [Cross Ref]

[9] F. D Davis 1989 ‘Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology’ MIS quarterly, 13 3 319 340 [Cross Ref]

[10] B. E Dicianno 2015 ‘Perspectives on the evolution of mobile (mHealth) technologies and application to rehabilitation’ Physical therapy 95 3 397

[11] J Early 2019 ‘Use of Mobile Health (mHealth) Technologies and Interventions Among Community Health Workers Globally: A Scoping Review’ Health promotion practice, 20 6 805 817 [Cross Ref]

[12] M.-P Gagnon. 2016 ‘m-Health adoption by healthcare professionals: a systematic review’ Journal of the American Medical Informatics Association : JAMIA, 23 1 212 220 [Cross Ref]

[13] Hse.gov.uk 2021 Health and safety statistics Available at: https://www.hse.gov.uk/statistics/> 12 May 2021

[14] G KinmanK TeohA Harriss 2020 ‘Supporting the well-being of healthcare workers during and after COVID-19’ Occupational medicine (Oxford, England) 70 [Cross Ref]

[15] E. M de Korte 2018 ‘Evaluating an mHealth App for Health and Well-Being at Work: Mixed-Method Qualitative Study’ JMIR mHealth and uHealth 6 3 e72 e72 [Cross Ref]

[16] N. K LanktonE. V Wilson 2007 ‘Factors Influencing Expectations of e-Health Services within a Direct-Effects Model of User Satisfaction’ E-service journal 5 2 85 112 [Cross Ref]

[17] N Liu 2020 ‘Prevalence and predictors of PTSS during COVID-19 outbreak in China hardesthit areas: Gender differences matter’ Psychiatry research 287 112921 [Cross Ref]

[18] C MacDonaldM Atwood 2014 ‘What does it mean for a system to be useful?: an exploratory study of usefulness’ ACM 885 894 [Cross Ref]

[19] J. M MarshallD. A DunstanW Bartik 2020 Clinical or gimmickal: The use and effectiveness of mobile mental health apps for treating anxiety and depression, Australian & New Zealand Journal of Psychiatry 1 [Cross Ref]

[20] S. A MunsonS Consolvo 2012 ‘Exploring goal-setting, rewards, self-monitoring, and sharing to motivate physical activity’ 2012 6th International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth) and Workshops. IEEE 25 32 [Cross Ref]

[21] J Nielsen 1994 ‘Usability inspection methods’ Conference companion on Human factors in computing systems 413 414

[22] J. A NoceraL DunckleyH Sharp 2007 ‘An Approach to the Evaluation of Usefulness as a Social Construct Using Technological Frames’ International journal of human-computer interaction 22 1–2 153 172 [Cross Ref]

[23] W Odendaal 2015 ‘Healthcare workers’ perceptions and experiences on using mHealth technologies to deliver primary healthcare services: a qualitative evidence synthesis’ Cochrane database of systematic reviews 2015 11 [Cross Ref]

[24] T Rajgopal 2010 ‘Mental well-being at the workplace’ Indian journal of occupational and environmental medicine 14 3 63 65 [Cross Ref]

[25] J. M RavalierA McVicarC Boichat 2020 ‘Work Stress in NHS Employees: A Mixed-Methods Study’ International journal of environmental research and public health 17 18 6464 [Cross Ref]

[26] J RichertS LippkeJ. P Ziegelmann 2011 ‘Intervention-engagement and its role in the effectiveness of stage-matched interventions promoting physical exercise’ Research in sports medicine (Print), 19 3 145 161 [Cross Ref]

[27] U Sarkar 2016 ‘Usability of Commercially Available Mobile Applications for Diverse Patients’ Journal of general internal medicine : JGIM 31 12 1417 1426 [Cross Ref]

[28] R Schnall 2016 ‘A user-centered model for designing consumer mobile health (mHealth) applications (apps)’ Journal of biomedical informatics 60 Journal Article 243 251 [Cross Ref]

[29] J Torous 2018 ‘Clinical review of user engagement with mental health smartphone apps: evidence, theory and improvements’ Evidence-based mental health, 21 3 116 119

[30] L Torquati 2018 ‘Changing Diet and Physical Activity in Nurses: A Pilot Study and Process Evaluation Highlighting Challenges in Workplace Health Promotion’ Journal of Nutrition Education and Behavior, 50 10 1015 1025 [Cross Ref]

[31] I VaghefiB Tulu 2019 ‘The Continued Use of Mobile Health Apps: Insights From a Longitudinal Study’ JMIR mHealth and uHealth 7 8 e12983 e12983 [Cross Ref]

[32] M YassaeeT MettlerR Winter 2019 ‘Principles for the design of digital occupational health systems’ Information and Organization 29 2 77 90 https://doi.org/10.1016/j.infoandorg.2019.04.005

[33] P.-Y YenS Bakken 2012 ‘Review of health information technology usability study methodologies’ Journal of the American Medical Informatics Association : JAMIA 19 3 413 422 [Cross Ref]

[34] S Yoon 2021 ‘Perceptions of Mobile Health Apps and Features to Support Psychosocial Wellbeing Among Frontline Health Care Workers Involved in the COVID-19 Pandemic Response: Qualitative Study’ Journal of medical Internet research 23 5 e26282 [Cross Ref]

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Usefulness Design Goals of Occupational mHealth Apps for Healthcare Workers.

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