Resource Integration as a Perspective on Value in Interaction Design

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Resource Integration as a Perspective on Value in Interaction Design

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proceedings-article

Author(s): Tim Overkamp , Johan Blomkvist , Vanessa Rodrigues , Mattias Arvola , Stefan Holmlid

Publication date (Print): July 2018

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

Conference theme: Human Computer Interaction Conference

Conference date: 4 - 6 July 2018

Keywords: Interaction design, service design, resource integration, service-dominant logic, service logic

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Abstract

Content

Author and article information

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Tim Overkamp

Johan Blomkvist

Vanessa Rodrigues

Mattias Arvola

Stefan Holmlid

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

[0001]Linköping University

581 83 Linköping

Article

DOI: 10.14236/ewic/HCI2018.79

SO-VID: 5094edb6-1a76-4f14-a592-2c02d8a0a724

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.79

Self URI (journal page): https://ewic.bcs.org/

References

M. ArvolaS. Holmlid 2016 Service design ways to value-in-use In Service Design Geographies. Proceedings of the ServDes.2016 conference 530 536 24-26 May 2016 Copenhagen, Denmark
J. D. ChandlerS. L. Vargo 2011 Contextualization and value-in-context: How context frames exchange Marketing Theory 11 1 35 49
P. EcheverriPer Skålén 2011 Co-creation and co-destruction: A practice-theory based study of interactive value formation Marketing Theory 11 3 351 373
B. EdvardssonM. KleinaltenkampB. TronvollP. McHughC. Windahl 2014 Institutional logics matter when coordinating resource integration Marketing Theory 14 3 291 309
B. EdvardssonB. TronvollT. Gruber 2011 Expanding understanding of service exchange and value co-creation: a social construction approach Journal of the Academy of Marketing Science 39 2 327 339
C GrönroosA. A. Ravald 2011 Service as business logic: implications for value creation and marketing Journal of Service Management 22 1 5 22
T. OverkampS. Holmlid 2016 Multi-Touchpoint Design of Services for Troubleshooting and Repairing Trucks and Buses Experience Design for Multiple Customer Touchpoints, workshop in conjunction with NordiCHI’1623-27 October, 2016, Gothenburg, Sweden
J. SpohrerP. P. MaglioJ. BaileyD. Gruhl 2007 Steps toward a science of service systems IEEE Computer Society 40 1 71 77
S. L. VargoR. F. LuschM. A. AkakaHe Y. Yi 2010 The service-dominant logic of marketing: a review and assessment In Review of Marketing Research 6 Naresh K. Malhotra Emerald Group Publishing Limited 125 167
S. L. VargoR. F. Lusch 2004 Evolving to a new dominant logic for marketing Journal of Marketing 68 1 1 17
S. L. VargoR. F. Lusch 2008 Service-dominant logic: continuing the evolution Journal of the Academy of Marketing Science 36 1 1 10
S. L. VargoR. F. Lusch 2011 It‘s all B2B...and beyond: Toward a systems perspective of the market Industrial Marketing Management 40 2 181 187
S. L. VargoR. F. Lusch 2016 Institutions and axioms: an extension and update of service-dominant logic Journal of the Academy of Marketing Science 44 1 5 23
K. Wetter-EdmanD. SangiorgiB. EdvardssonS. HolmlidC. GrönroosT. Mattelmäki 2014 Design for value co-creation: Exploring synergies between design for service and service logic Service Science 6 2 106 121

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[1] M. ArvolaS. Holmlid 2016 Service design ways to value-in-use In Service Design Geographies. Proceedings of the ServDes.2016 conference 530 536 24-26 May 2016 Copenhagen, Denmark

[2] J. D. ChandlerS. L. Vargo 2011 Contextualization and value-in-context: How context frames exchange Marketing Theory 11 1 35 49

[3] P. EcheverriPer Skålén 2011 Co-creation and co-destruction: A practice-theory based study of interactive value formation Marketing Theory 11 3 351 373

[4] B. EdvardssonM. KleinaltenkampB. TronvollP. McHughC. Windahl 2014 Institutional logics matter when coordinating resource integration Marketing Theory 14 3 291 309

[5] B. EdvardssonB. TronvollT. Gruber 2011 Expanding understanding of service exchange and value co-creation: a social construction approach Journal of the Academy of Marketing Science 39 2 327 339

[6] C GrönroosA. A. Ravald 2011 Service as business logic: implications for value creation and marketing Journal of Service Management 22 1 5 22

[7] T. OverkampS. Holmlid 2016 Multi-Touchpoint Design of Services for Troubleshooting and Repairing Trucks and Buses Experience Design for Multiple Customer Touchpoints, workshop in conjunction with NordiCHI’1623-27 October, 2016, Gothenburg, Sweden

[8] J. SpohrerP. P. MaglioJ. BaileyD. Gruhl 2007 Steps toward a science of service systems IEEE Computer Society 40 1 71 77

[9] S. L. VargoR. F. LuschM. A. AkakaHe Y. Yi 2010 The service-dominant logic of marketing: a review and assessment In Review of Marketing Research 6 Naresh K. Malhotra Emerald Group Publishing Limited 125 167

[10] S. L. VargoR. F. Lusch 2004 Evolving to a new dominant logic for marketing Journal of Marketing 68 1 1 17

[11] S. L. VargoR. F. Lusch 2008 Service-dominant logic: continuing the evolution Journal of the Academy of Marketing Science 36 1 1 10

[12] S. L. VargoR. F. Lusch 2011 It‘s all B2B...and beyond: Toward a systems perspective of the market Industrial Marketing Management 40 2 181 187

[13] S. L. VargoR. F. Lusch 2016 Institutions and axioms: an extension and update of service-dominant logic Journal of the Academy of Marketing Science 44 1 5 23

[14] K. Wetter-EdmanD. SangiorgiB. EdvardssonS. HolmlidC. GrönroosT. Mattelmäki 2014 Design for value co-creation: Exploring synergies between design for service and service logic Service Science 6 2 106 121

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Resource Integration as a Perspective on Value in Interaction Design

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