Social Boundaries of Appropriate Speech in HCI: A Politeness Perspective

scite shows how a scientific paper has been cited by providing the context of the citation, a classification describing whether it supports, mentions, or contrasts the cited claim, and a label indicating in which section the citation was made.

Header Abstract Content Author and article information References Comments

Record: found
Abstract: found
Conference Proceedings: found

Is Open Access

Social Boundaries of Appropriate Speech in HCI: A Politeness Perspective

Published

proceedings-article

Author(s): Leigh Clark

Publication date (Print): July 2018

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference (HCI)

Conference theme: Human Computer Interaction Conference

Conference date: 4 - 6 July 2018

Keywords: Politeness, appropriateness, identity, speech, voice user interface

Bookmark

Abstract

Content

Author and article information

Contributors

Leigh Clark

Conference

Publication date: July 2018

Publication date (Print): July 2018

Pages: 1-5

Affiliations

[0001]University College Dublin

School of Information & Communication Studies, Dublin, Ireland

Article

DOI: 10.14236/ewic/HCI2018.76

SO-VID: 8551855c-4398-41e3-93b4-177b38a18f93

License:

This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: Proceedings of the 32nd International BCS Human Computer Interaction Conference

Conference acronym: HCI

Conference number: 32

Conference location: Belfast, UK

Conference date: 4 - 6 July 2018

Conference sponsor: Electronic Workshops in Computing (eWiC)

Conference theme: Human Computer Interaction Conference

History

Product

1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2018.76

Self URI (journal page): https://ewic.bcs.org/

References

H. P. BraniganM. J. PickeringJ. PearsonJ. F. McLean 2010 Linguistic alignment between people and computers Journal of Pragmatics 42 9 2355 2368 http://doi.org/10.1016/j.pragma.2009.12.012
H. P. BraniganM. J. PickeringJ. PearsonJ. F. McLeanA. Brown 2011 The role of beliefs in lexical alignment: Evidence from dialogs with humans and computers Cognition 121 1 41 57 http://doi.org/10.1016/j.cognition.2011.05.011
P. BrownS. C. Levinson 1987 Politeness: Some Universals in Language Usage Cambridge University Press
D. Cameron 2001 Working with Spoken Discourse SAGE
J. Channell 1994 Vague Language Oxford University Press
L. ClarkA. OfemileS. AdolphsT. Rodden 2016 A Multimodal Approach to Assessing User Experiences with Agent Helpers ACM Trans. Interact. Intell. Syst 6 4 29:1 29:31 http://doi.org/10.1145/2983926
Leigh M. H. Clark 2016 Exploring vague language use and voice variation in human-agent interaction University of Nottingham Retrieved from http://eprints.nottingham.ac.uk/37863
Leigh Clark Michael Harry, K. BachourA. OfemileS. AdolphsT. Rodden 2014 Potential of imprecision: exploring vague language in agent instructors 339 344 ACM Press http://doi.org/10.1145/2658861.2658895
M. Coulthard 2013 Advances in Spoken Discourse Analysis. Routledge
B. R. CowanN. PantidiD. CoyleK. MorrisseyP. ClarkeS. Al-Shehri, … N. Bandeira 2017 „What can i help you with?‟: infrequent users‟ experiences of intelligent personal assistants 1 12 ACM Press http://doi.org/10.1145/3098279.3098539
J. Cutting 2007 Vague language explored Basingstoke [England]; New York Palgrave Macmillian
E. Goffman 2005 Interaction Ritual: Essays in Face to Face Behavior Routledge
R. T. Lakoff 2004 Language and Woman’s Place: Text and Commentaries Oxford University Press
D. R. LargeL. ClarkA. QuandtG. BurnettL. Skrypchuk 2017 Steering the conversation: A linguistic exploration of natural language interactions with a digital assistant during simulated driving Applied Ergonomics 63 53 61 http://doi.org/10.1016/j.apergo.2017.04.003
M. A. LocherR. J. Watts 2005 Politeness Theory and Relational Work Journal of Politeness Research. Language, Behaviour, Culture 1 1 http://doi.org/10.1515/jplr.2005.1.1.9
S. Mills 2005 Gender and impoliteness Journal of Politeness Research 1 2 263 280 http://doi.org/10.1515/jplr.2005.1.2.263
R. K. Moore 2017a Appropriate Voices for Artefacts: Some Key Insights 1st International Workshop on Vocal Interactivity in-and-between Humans, Animals and Robots
R. K. Moore 2017b Is Spoken Language All-or-Nothing? Implications for Future Speech-Based Human-Machine Interaction In Dialogues with Social Robots 281 291 Springer Singapore http://doi.org/10.1007/978-981-10-2585-3_22
C. NassK. M. Lee 2000 Does computer-generated speech manifest personality? an experimental test of similarity-attraction 329 336 ACM Press http://doi.org/10.1145/332040.332452
C. NassJ. SteuerE. R. Tauber 1994 Computers are social actors 204 ACM Press http://doi.org/10.1145/259963.260288
M. StraitC. CanningM. Scheutz 2014 Let me tell you! investigating the effects of robot communication strategies in advice-giving situations based on robot appearance, interaction modality and distance 479 486 ACM Press http://doi.org/10.1145/2559636.2559670
C. TorreyS. R. FussellS. Kiesler 2013 How a robot should give advice 275 282 IEEE http://doi.org/10.1109/HRI.2013.6483599
N. WangW. L. JohnsonR. E. MayerP. RizzoE. ShawH. Collins 2008 The politeness effect: Pedagogical agents and learning outcomes International Journal of Human-Computer Studies 66 2 98 112 http://doi.org/10.1016/j.ijhcs.2007.09.003

Comments

Comment on this article

[1] H. P. BraniganM. J. PickeringJ. PearsonJ. F. McLean 2010 Linguistic alignment between people and computers Journal of Pragmatics 42 9 2355 2368 http://doi.org/10.1016/j.pragma.2009.12.012

[2] H. P. BraniganM. J. PickeringJ. PearsonJ. F. McLeanA. Brown 2011 The role of beliefs in lexical alignment: Evidence from dialogs with humans and computers Cognition 121 1 41 57 http://doi.org/10.1016/j.cognition.2011.05.011

[3] P. BrownS. C. Levinson 1987 Politeness: Some Universals in Language Usage Cambridge University Press

[4] D. Cameron 2001 Working with Spoken Discourse SAGE

[5] J. Channell 1994 Vague Language Oxford University Press

[6] L. ClarkA. OfemileS. AdolphsT. Rodden 2016 A Multimodal Approach to Assessing User Experiences with Agent Helpers ACM Trans. Interact. Intell. Syst 6 4 29:1 29:31 http://doi.org/10.1145/2983926

[7] Leigh M. H. Clark 2016 Exploring vague language use and voice variation in human-agent interaction University of Nottingham Retrieved from http://eprints.nottingham.ac.uk/37863

[8] Leigh Clark Michael Harry, K. BachourA. OfemileS. AdolphsT. Rodden 2014 Potential of imprecision: exploring vague language in agent instructors 339 344 ACM Press http://doi.org/10.1145/2658861.2658895

[9] M. Coulthard 2013 Advances in Spoken Discourse Analysis. Routledge

[10] B. R. CowanN. PantidiD. CoyleK. MorrisseyP. ClarkeS. Al-Shehri, … N. Bandeira 2017 „What can i help you with?‟: infrequent users‟ experiences of intelligent personal assistants 1 12 ACM Press http://doi.org/10.1145/3098279.3098539

[11] J. Cutting 2007 Vague language explored Basingstoke [England]; New York Palgrave Macmillian

[12] E. Goffman 2005 Interaction Ritual: Essays in Face to Face Behavior Routledge

[13] R. T. Lakoff 2004 Language and Woman’s Place: Text and Commentaries Oxford University Press

[14] D. R. LargeL. ClarkA. QuandtG. BurnettL. Skrypchuk 2017 Steering the conversation: A linguistic exploration of natural language interactions with a digital assistant during simulated driving Applied Ergonomics 63 53 61 http://doi.org/10.1016/j.apergo.2017.04.003

[15] M. A. LocherR. J. Watts 2005 Politeness Theory and Relational Work Journal of Politeness Research. Language, Behaviour, Culture 1 1 http://doi.org/10.1515/jplr.2005.1.1.9

[16] S. Mills 2005 Gender and impoliteness Journal of Politeness Research 1 2 263 280 http://doi.org/10.1515/jplr.2005.1.2.263

[17] R. K. Moore 2017a Appropriate Voices for Artefacts: Some Key Insights 1st International Workshop on Vocal Interactivity in-and-between Humans, Animals and Robots

[18] R. K. Moore 2017b Is Spoken Language All-or-Nothing? Implications for Future Speech-Based Human-Machine Interaction In Dialogues with Social Robots 281 291 Springer Singapore http://doi.org/10.1007/978-981-10-2585-3_22

[19] C. NassK. M. Lee 2000 Does computer-generated speech manifest personality? an experimental test of similarity-attraction 329 336 ACM Press http://doi.org/10.1145/332040.332452

[20] C. NassJ. SteuerE. R. Tauber 1994 Computers are social actors 204 ACM Press http://doi.org/10.1145/259963.260288

[21] M. StraitC. CanningM. Scheutz 2014 Let me tell you! investigating the effects of robot communication strategies in advice-giving situations based on robot appearance, interaction modality and distance 479 486 ACM Press http://doi.org/10.1145/2559636.2559670

[22] C. TorreyS. R. FussellS. Kiesler 2013 How a robot should give advice 275 282 IEEE http://doi.org/10.1109/HRI.2013.6483599

[23] N. WangW. L. JohnsonR. E. MayerP. RizzoE. ShawH. Collins 2008 The politeness effect: Pedagogical agents and learning outcomes International Journal of Human-Computer Studies 66 2 98 112 http://doi.org/10.1016/j.ijhcs.2007.09.003

UK Computing Summit 2025: Navigating change (surviving and beyond) - 29-30 April @ Sheffield Hallam University - Register here.

Social Boundaries of Appropriate Speech in HCI: A Politeness Perspective

Contributors

Conference

Affiliations

Article

History

Product

Categories

Comment on this article