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      Task based segmentation in personalising e-government services

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      proceedings-article
      Author(s): ,
      Publication date (Print):
      Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)
      Conference theme: digital make-believe, with delegates considering our expansive
      Conference date: 3 - 6 July 2017
      Keywords: e-government, personalisation, task analysis, segmentation
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            Abstract

            Content

            Author and article information

            Contributors
            Sohail Sarwar
            Lynne Hall
            Conference
            Publication date: July 2017
            Publication date (Print): July 2017
            Pages: 1-4
            Affiliations
            [0001]University of Sunderland

            Department of Computing, Engineering & Technology

            Sunderland,UK
            Article
            DOI: 10.14236/ewic/HCI2017.9
            SO-VID: ebfd83a0-e534-47e2-9783-1f550206051c
            Copyright © © Sarwar et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.
            License:

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
            Conference acronym: HCI
            Conference number: 31
            Conference location: Sunderland, UK
            Conference date: 3 - 6 July 2017
            Conference sponsor: Electronic Workshops in Computing (eWiC)
            Conference theme: digital make-believe, with delegates considering our expansive
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.9
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Series title: Electronic Workshops in Computing

            ScienceOpen disciplines: Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Keywords: e-government,personalisation,task analysis,segmentation

            REFERENCES

            1. 2014 Semantic-Enhanced Hybrid Recommender Systems for Personalised E-Government Services, PhD thesis, University of Technology Sydney [online], Available at: https://opus.lib.uts.edu.au/research/handle/10453/30504 01 November 2016

            2. 2011 “Personalization fundamentals (part 2): Rules-based personalization” Oracle Blogs, 26 September Available at: https://blogs.oracle.com/atgstrategy/entrv/personalizationfundamentalspart2rules 10 October 2015

            3. European Commission 2013 Public Services Online 'Digital by Default or by Detour?', Available at: https://ec.europa.eu/digital-single-market/sites/digital-agenda/files/eGov%20Benchmark%202012%20insight%20report%20published%20version%200.1%200.pdf 4 December 2015

            4. European Commission 2017 “United Kingdom, Digital Economy and Society Index 2017”, Available at: https://ec.europa.eu/digital-single-market/en/scoreboard/united-kingdom 2 February 2017

            5. 2000 “A User-Centered Design Approach to Personalization” Communications of the ACM 43 8 44 48

            6. Office for National Statistics 2013 “Internet Access - Households and Individuals, 2013”, Available at: http://www.ons.gov.uk/ons/dcp171778322713.pdf 2 April 2015 2013 “Three quarters of Europeans used the internet in 2013” http://ec.europa.eu/eurostat/statistics-explained/index.php/Archive:Internetusestatistics-individuals 01 October 2016

            7. 2011 User-Centered Design for Personalization, PhD thesis University of Twente Enschede [online], Available at: http://doc.utwente.nl/76053/1/thesisLvanVelsen.pdf 01 November 2015

            8. 2010 “The Contribution of Technical Communicators to the User-Centered Design Process of Personalized Systems” Technical Communication, 57 2 182 196

            9. 2005 Task-Based Audience Segmentation, Available at: http://adaptivepath.org/ideas/task-based-audience-segmentation/ 2 November 2016

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