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      • Record: found
      • Abstract: found
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      Is Open Access

      Using Freedom of Information Requests to Understand Usability Problems with e-government Websites

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      proceedings-article
      Author(s): ,
      Publication date (Print):
      Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017) (HCI)
      Conference theme: digital make-believe, with delegates considering our expansive
      Conference date: 3 - 6 July 2017
      Keywords: Usability problems, usability evaluation methods, e-government, Freedom of Information
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            Abstract

            Content

            Author and article information

            Contributors
            Leonardo Sandoval-Guzman
            Helen Petrie
            Conference
            Publication date: July 2017
            Publication date (Print): July 2017
            Pages: 1-4
            Affiliations
            [0001]Department of Computer Science

            University of York, York, UK
            [0002]Department of Computer Science

            University of York, York, YO105GH, UK
            Article
            DOI: 10.14236/ewic/HCI2017.14
            SO-VID: 007951d9-2827-4966-bd66-2603ced95d1d
            Copyright © © Sandoval-Guzman et al. Published by BCS Learning and Development Ltd. Proceedings of British HCI 2017 – Digital Make-Believe. Sunderland, UK.
            License:

            This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

            Conference name: Proceedings of the 31st International BCS Human Computer Interaction Conference (HCI 2017)
            Conference acronym: HCI
            Conference number: 31
            Conference location: Sunderland, UK
            Conference date: 3 - 6 July 2017
            Conference sponsor: Electronic Workshops in Computing (eWiC)
            Conference theme: digital make-believe, with delegates considering our expansive
            History
            Product

            1477-9358 BCS Learning & Development

            Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/HCI2017.14
            Self URI (journal page): https://ewic.bcs.org/
            Categories
            Series title: Electronic Workshops in Computing

            ScienceOpen disciplines: Applied computer science,Computer science,Security & Cryptology,Graphics & Multimedia design,General computer science,Human-computer-interaction
            Keywords: Usability problems,usability evaluation methods,e-government,Freedom of Information

            references

            1. 2000 Freedom of Information Act 2000 London Office of Public Sector Information

            2. Office for National Statistics 2015 UK Electoral Statistics 2015 Available at https://goo.gl/2kjjvs

            3. 2012 What do users really care about?: a comparison of usability problems found by users and experts on highly interactive websites Proc. of the SIGCHI Conference on Human Factors in Computing Systems ACM

            4. SOCITM 2016 Better Connected 2015-16 survey Available at https://betterconnected.socitm.net

            5. 2002 Freedom of Information (Scotland) Act 2002 Available at http://www.legislation.gov.uk/asp/2002/13

            6. 2016 Criteria for quality in qualitative research and use of freedom of information requests in the social sciences Qualitative Research doi:10.1177/1468794116679726

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