Measuring UX at Work: A Diary Study of Healthcare Workers Ordinary Experiences with mHealth Apps

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Measuring UX at Work: A Diary Study of Healthcare Workers Ordinary Experiences with mHealth Apps

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Author(s): Nurha Yingta , Parisa Saadati , Jose Abdelnour-Nocera , Obed Brew , Torkil Clemmensen , Ikram Ur Rehman

Publication date (Print): August 2023

Conference name: 36th International BCS Human-Computer Interaction Conference (BCS HCI 23)

Conference theme: The BCS Human-Computer Interaction Conference 2023 was co-located with the INTERACT 2023 conference, the theme of which was "Design for Equlity and Justice", as increasingly, computer science as a discipline is becoming concerned about issues of justice and equality – from fake news to rights for robots, from the ethics of driverless vehicles to the gamergate controversy. The BCS HCI Conference welcomed submissions on all aspects of human-computer interaction. Topics included: User Experience, usability testing and interaction design; Education and Health; Smart Energy, Smart Transport and the Internet of Things; Interaction Technologies and Applications.

Conference date: 28–29 August 2023

Keywords: Mobile Health Applications, mHealth apps, Healthcare Workers, User Experience, UX

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Nurha Yingta

Parisa Saadati

Jose Abdelnour-Nocera

Obed Brew

Torkil Clemmensen

Ikram Ur Rehman

Conference

Publication date: August 2023

Publication date (Print): August 2023

Pages: 54-60

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[0001]University of West London

St Marry Road, Ealing, UK.

[0002]University of West London

ITI/Larsys, Funchal, Portugal

[0003]Copenhagen Business School

Howitzvej 60,4.11 DK.

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DOI: 10.14236/ewic/BCSHCI2023.7

SO-VID: 49632ae8-4b45-4329-9d3a-1c15bd98112e

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 36th International BCS Human-Computer Interaction Conference

Conference acronym: BCS HCI 23

Conference number: 36

Conference location: University of York, UK

Conference date: 28–29 August 2023

Conference sponsor: Electronic Workshops in Computing (eWiC)

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/BCSHCI2023.7

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

Chen, Y. et al. (2013) ‘A randomized controlled trial of the effects of brief mindfulness meditation on anxiety symptoms and systolic blood pressure in Chinese nursing students’, Nurse education today, 33(10), pp. 1166–1172. Available at: https://doi.org/10.1016/j.nedt.2012.11.014.
Clemmensen, T., Hertzum, M. and Abdelnour-Nocera, J. (2020) ‘Ordinary User Experiences at Work: A Study of Greenhouse Growers’, ACM transactions on computer-human interaction, 27(3), pp. 1–31. Available at: https://doi.org/10.1145/3386089.
Farao, J. et al. (2020) ‘A user-centred design framework for mHealth.’, PLoS ONE, 15(8), pp. 1–18. Available at: https://doi.org/10.1371/journal.pone.0237910.
Fleming, T. et al. (2019) ‘The Importance of User Segmentation for Designing Digital Therapy for Adolescent Mental Health: Findings From Scoping Processes’, JMIR Mental Health. Available at: https://doi.org/10.2196/12656.
Harbich, S. and Hassenzahl, M. (2017) ‘User Experience in the Work Domain: A Longitudinal Field Study’, Interacting with computers, 29(3), pp. 306–324. Available at: https://doi.org/10.1093/iwc/iww022.
Hassenzahl, M. et al. (2000) ‘Hedonic and ergonomic quality aspects determine a software’s appeal’, in Proceedings of the SIGCHI conference on Human Factors in Computing Systems. CHI00: Human Factors in Computing Systems, The Hague The Netherlands: ACM, pp. 201–208. Available at: https://doi.org/10.1145/332040.332432.
Hassenzahl, M. (2001) ‘The Effect of Perceived Hedonic Quality on Product Appealingness’, International Journal of Human-Computer Interaction, 13(4), pp. 481–499. Available at: https://doi.org/10.1207/s15327590ijhc1304_07.
Hassenzahl, M. (2003) ‘The Thing and I: Understanding the Relationship Between User and Product’, in. Dordrecht: Springer Netherlands (Funology), pp. 31–42. Available at: https://doi.org/10.1007/1-4020-2967-5_4.
Hassenzahl, M., Burmester, M. and Koller, F. (2003) ‘AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität’, Berichte des German Chapter of the ACM. Available at: https://doi.org/10.1007/978-3-322-80058-9_19.
Hassenzahl, M., Kekez, R. and Burmester, M. (no date) ‘The importance of a software’s pragmatic quality depends on usage modes’.
Huberty, J. et al. (2019) ‘Efficacy of the Mindfulness Meditation Mobile App “Calm” to Reduce Stress Among College Students: Randomized Controlled Trial’, JMIR mHealth and uHealth, 7(6), p. e14273. Available at: https://doi.org/10.2196/14273 [doi].
Kujala, S. et al. (2011) ‘UX Curve: A method for evaluating long-term user experience’, Interacting with computers, 23(5), pp. 473–483. Available at: https://doi.org/10.1016/j.intcom.2011.06.005.
Law, E. et al. (2009) ‘Understanding, scoping and defining user experience: a survey approach’, in. ACM, pp. 719–728. Available at: https://doi.org/10.1145/1518701.1518813.
Lu, Y. and Roto, V. (2016) ‘Design for Pride in the Workplace’, Psychology of well-being, 6(1), p. 6. Available at: https://doi.org/10.1186/s13612-016-0041-7.
Medhanyie, A.A. et al. (2015) ‘Health workers’ experiences, barriers, preferences and motivating factors in using mHealth forms in Ethiopia’, Human Resources for Health, 13(1), p. 2. Available at: https://doi.org/10.1186/1478-4491-13-2.
Mira, J.J. et al. (2020) ‘Acute stress of the healthcare workforce during the COVID-19 pandemic evolution: a cross-sectional study in Spain’, BMJ Open. Available at: https://doi.org/10.1136/bmjopen-2020-042555.
Neubert, T.-A. et al. (2018) ‘Designing a Tablet-Based Software App for Mapping Bodily Symptoms: Usability Evaluation and Reproducibility Analysis’, JMIR mHealth and uHealth, 6(5), p. e127. Available at: https://doi.org/10.2196/mhealth.8409.
Ravalier, J.M., McVicar, A. and Boichat, C. (2020) ‘Work Stress in NHS Employees: A Mixed-Methods Study’, International journal of environmental research and public health, 17(18), p. 6464. Available at: https://doi.org/10.3390/ijerph17186464.
Schrepp, M., Held, T. and Laugwitz, B. (2006) ‘The influence of hedonic quality on the attractiveness of user interfaces of business management software’, Interacting with computers, 18(5), pp. 1055–1069. Available at: https://doi.org/10.1016/j.intcom.2006.01.002.
Thomas Meneweger et al. (2018) ‘Factory workers’ ordinary user experiences’, Human Technology, 14(2), pp. 209–232. Available at: https://doi.org/10.17011/ht/urn.201808103817.
‘Understanding Regression Analysis: An Introductory Guide. Series: Quantitative Applications in the Social Sciences, No. 57 (2nd printing)’ (1988) PsycCRITIQUES, 33(1), pp. 84–84. Available at: https://doi.org/10.1037/025334.
Vegt, N.J.H. et al. (2018) ‘A case study on gamified interventions for team cohesion in factory work’, Human Technology, 14(2), pp. 176–208. Available at: https://doi.org/10.17011/ht/urn.201808103816.
Vukasa Petrovic (2022) ‘Health Apps Usage Statistics’, Health Apps Usage Statistics, 6 December. Available at: https://vicert.com/blog/health-apps-usage-statistics/#:~:text=As%20of%20February%202022%2C%20over,t%20yet%20utilized%20this%20technology. (Accessed: 9 July 2023).
Walsh, T. et al. (2014) ‘Axe UX: Exploring long-term user experience with iScale and AttrakDiff’, in. ACM, pp. 32–39. Available at: https://doi.org/10.1145/2676467.2676480.

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[1] Chen, Y. et al. (2013) ‘A randomized controlled trial of the effects of brief mindfulness meditation on anxiety symptoms and systolic blood pressure in Chinese nursing students’, Nurse education today, 33(10), pp. 1166–1172. Available at: https://doi.org/10.1016/j.nedt.2012.11.014.

[2] Clemmensen, T., Hertzum, M. and Abdelnour-Nocera, J. (2020) ‘Ordinary User Experiences at Work: A Study of Greenhouse Growers’, ACM transactions on computer-human interaction, 27(3), pp. 1–31. Available at: https://doi.org/10.1145/3386089.

[3] Farao, J. et al. (2020) ‘A user-centred design framework for mHealth.’, PLoS ONE, 15(8), pp. 1–18. Available at: https://doi.org/10.1371/journal.pone.0237910.

[4] Fleming, T. et al. (2019) ‘The Importance of User Segmentation for Designing Digital Therapy for Adolescent Mental Health: Findings From Scoping Processes’, JMIR Mental Health. Available at: https://doi.org/10.2196/12656.

[5] Harbich, S. and Hassenzahl, M. (2017) ‘User Experience in the Work Domain: A Longitudinal Field Study’, Interacting with computers, 29(3), pp. 306–324. Available at: https://doi.org/10.1093/iwc/iww022.

[6] Hassenzahl, M. et al. (2000) ‘Hedonic and ergonomic quality aspects determine a software’s appeal’, in Proceedings of the SIGCHI conference on Human Factors in Computing Systems. CHI00: Human Factors in Computing Systems, The Hague The Netherlands: ACM, pp. 201–208. Available at: https://doi.org/10.1145/332040.332432.

[7] Hassenzahl, M. (2001) ‘The Effect of Perceived Hedonic Quality on Product Appealingness’, International Journal of Human-Computer Interaction, 13(4), pp. 481–499. Available at: https://doi.org/10.1207/s15327590ijhc1304_07.

[8] Hassenzahl, M. (2003) ‘The Thing and I: Understanding the Relationship Between User and Product’, in. Dordrecht: Springer Netherlands (Funology), pp. 31–42. Available at: https://doi.org/10.1007/1-4020-2967-5_4.

[9] Hassenzahl, M., Burmester, M. and Koller, F. (2003) ‘AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität’, Berichte des German Chapter of the ACM. Available at: https://doi.org/10.1007/978-3-322-80058-9_19.

[10] Hassenzahl, M., Kekez, R. and Burmester, M. (no date) ‘The importance of a software’s pragmatic quality depends on usage modes’.

[11] Huberty, J. et al. (2019) ‘Efficacy of the Mindfulness Meditation Mobile App “Calm” to Reduce Stress Among College Students: Randomized Controlled Trial’, JMIR mHealth and uHealth, 7(6), p. e14273. Available at: https://doi.org/10.2196/14273 [doi].

[12] Kujala, S. et al. (2011) ‘UX Curve: A method for evaluating long-term user experience’, Interacting with computers, 23(5), pp. 473–483. Available at: https://doi.org/10.1016/j.intcom.2011.06.005.

[13] Law, E. et al. (2009) ‘Understanding, scoping and defining user experience: a survey approach’, in. ACM, pp. 719–728. Available at: https://doi.org/10.1145/1518701.1518813.

[14] Lu, Y. and Roto, V. (2016) ‘Design for Pride in the Workplace’, Psychology of well-being, 6(1), p. 6. Available at: https://doi.org/10.1186/s13612-016-0041-7.

[15] Medhanyie, A.A. et al. (2015) ‘Health workers’ experiences, barriers, preferences and motivating factors in using mHealth forms in Ethiopia’, Human Resources for Health, 13(1), p. 2. Available at: https://doi.org/10.1186/1478-4491-13-2.

[16] Mira, J.J. et al. (2020) ‘Acute stress of the healthcare workforce during the COVID-19 pandemic evolution: a cross-sectional study in Spain’, BMJ Open. Available at: https://doi.org/10.1136/bmjopen-2020-042555.

[17] Neubert, T.-A. et al. (2018) ‘Designing a Tablet-Based Software App for Mapping Bodily Symptoms: Usability Evaluation and Reproducibility Analysis’, JMIR mHealth and uHealth, 6(5), p. e127. Available at: https://doi.org/10.2196/mhealth.8409.

[18] Ravalier, J.M., McVicar, A. and Boichat, C. (2020) ‘Work Stress in NHS Employees: A Mixed-Methods Study’, International journal of environmental research and public health, 17(18), p. 6464. Available at: https://doi.org/10.3390/ijerph17186464.

[19] Schrepp, M., Held, T. and Laugwitz, B. (2006) ‘The influence of hedonic quality on the attractiveness of user interfaces of business management software’, Interacting with computers, 18(5), pp. 1055–1069. Available at: https://doi.org/10.1016/j.intcom.2006.01.002.

[20] Thomas Meneweger et al. (2018) ‘Factory workers’ ordinary user experiences’, Human Technology, 14(2), pp. 209–232. Available at: https://doi.org/10.17011/ht/urn.201808103817.

[21] ‘Understanding Regression Analysis: An Introductory Guide. Series: Quantitative Applications in the Social Sciences, No. 57 (2nd printing)’ (1988) PsycCRITIQUES, 33(1), pp. 84–84. Available at: https://doi.org/10.1037/025334.

[22] Vegt, N.J.H. et al. (2018) ‘A case study on gamified interventions for team cohesion in factory work’, Human Technology, 14(2), pp. 176–208. Available at: https://doi.org/10.17011/ht/urn.201808103816.

[23] Vukasa Petrovic (2022) ‘Health Apps Usage Statistics’, Health Apps Usage Statistics, 6 December. Available at: https://vicert.com/blog/health-apps-usage-statistics/#:~:text=As%20of%20February%202022%2C%20over,t%20yet%20utilized%20this%20technology. (Accessed: 9 July 2023).

[24] Walsh, T. et al. (2014) ‘Axe UX: Exploring long-term user experience with iScale and AttrakDiff’, in. ACM, pp. 32–39. Available at: https://doi.org/10.1145/2676467.2676480.

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Measuring UX at Work: A Diary Study of Healthcare Workers Ordinary Experiences with mHealth Apps

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