Approaches and Challenges of Inclusive UX Practices in the Software Industry

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Approaches and Challenges of Inclusive UX Practices in the Software Industry

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Author(s): Won Choi , Marta Larusdottir

Publication date (Print): August 2023

Conference name: 36th International BCS Human-Computer Interaction Conference (BCS HCI 23)

Conference theme: The BCS Human-Computer Interaction Conference 2023 was co-located with the INTERACT 2023 conference, the theme of which was "Design for Equlity and Justice", as increasingly, computer science as a discipline is becoming concerned about issues of justice and equality – from fake news to rights for robots, from the ethics of driverless vehicles to the gamergate controversy. The BCS HCI Conference welcomed submissions on all aspects of human-computer interaction. Topics included: User Experience, usability testing and interaction design; Education and Health; Smart Energy, Smart Transport and the Internet of Things; Interaction Technologies and Applications.

Conference date: 28–29 August 2023

Keywords: User Experience (UX), user-centred design (UCD), UX practices, UCD approaches, UCD Sprint

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Won Choi

Marta Larusdottir

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Publication date: August 2023

Publication date (Print): August 2023

Pages: 150-154

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[0001]The Cooper Union

445 E 14 ^th St, New York, NY, 10009

[0002]Reykjavik University

Menntavegur 1; 109 Reykjavik

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DOI: 10.14236/ewic/BCSHCI2023.18

SO-VID: 9da34e8f-919b-4559-aa7b-4f6b2b446a86

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This work is licensed under a Creative Commons Attribution 4.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by/4.0/

Conference name: 36th International BCS Human-Computer Interaction Conference

Conference acronym: BCS HCI 23

Conference number: 36

Conference location: University of York, UK

Conference date: 28–29 August 2023

Conference sponsor: Electronic Workshops in Computing (eWiC)

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1477-9358 BCS Learning & Development

Self URI (article page): https://www.scienceopen.com/hosted-document?doi=10.14236/ewic/BCSHCI2023.18

Self URI (journal page): https://ewic.bcs.org/

REFERENCES

[1] Ardito, C., Buono, P., Caivano, D., Costabile, M. F., & Lanzilotti, R. (2014). Investigating and promoting UX practice in industry: An experimental study. International Journal of Human-computer Studies, 72(6), pp.542–551. https://doi.org/10.1016/j.ijhcs.2013.10.004
[2] Vredenburg, K., Mao, J., Smith, P., & Carey, T. (2002). A survey of user-centered design practice. https://doi.org/10.1145/503376.503460
[3] Rache, A., Lespinet-Najib, V., & André, J. (2014). Use of usability evaluation methods in France: The reality in professional practices. https://doi.org/10.1109/iuser.2014.7002699
[4] Gulliksen, J., Boivie, I., Persson, J. L., Hektor, A., & Herulf, L. (2004). Making a difference. https://doi.org/10.1145/1028014.1028046
[5]Larusdottir, M. (2012). User Centred Evaluation in Experimental and Practical Settings. ResearchGate. https://www.researchgate.net/publication/277730113_User_Centred_Evaluation_in_Experimental_and_Practical_Settings
[6] Jones, A., & Thoma, V. (2019). Determinants for Successful Agile Collaboration between UX Designers and Software Developers in a Complex Organisation. International Journal of Human-computer Interaction, 35(20), pp.1914–1935. https://doi.org/10.1080/10447318.2019.1587856
[7] Chamberlain, S. A., Sharp, H., & Maiden, N. (2006). Towards a Framework for Integrating Agile Development and User-Centred Design. In Lecture Notes in Computer Science, pp. 143–153. Springer Science+Business Media. https://doi.org/10.1007/11774129_15
[8] Bach, P. M., DeLine, R., & Carroll, J. M. (2009). Designers wanted. ACM Digital Library. https://doi.org/10.1145/1518701.1518852
[9] Cajander, Å., Larusdottir, M., & Geiser, J. (2022). UX professionals’ learning and usage of UX methods in agile. Information & Software Technology, 151, 107005. https://doi.org/10.1016/j.infsof.2022.107005
[10] Da Silva, T. R. B., Silveira, M. S., Maurer, F., & Hellmann, T. D. (2012). User Experience Design and Agile Development: From Theory to Practice. Journal of Software Engineering and Applications, 05(10), pp. 743–751. https://doi.org/10.4236/jsea.2012.510087
[11] Silverman, D. (2011). Some Pragmatics of Data Analysis. In Qualitative research: Theory, method and practice 3rd ed., pp. 274–275.
[12] Roto, V., Larusdottir, M., Lucero, A., Stage, J. and Šmorgun, I. (2021). Focus, Structure, Reflection! Integrating User-Centred Design and Design Sprint. Human-Computer Interaction – INTERACT 2021, pp.239–258.
[13] Larusdottir, M., Roto, V. and Cajander, Å. (2021). Introduction to User-Centred Design Sprint. Human-Computer Interaction – INTERACT 2021, pp.253–256.
[14] Larusdottir, M., Roto, V., Lanzilotti, R. and Visescu, I. (2023). The UCD Sprint: A Process for User-Centered Innovation. Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. doi:https://doi.org/10.1145/3544549.3574176.
[15] Larusdottir, M., Roto, V., Stage, J., Lucero, A. and Šmorgun, I. (2019). Balance Talking and Doing! Using Google Design Sprint to Enhance an Intensive UCD Course. Human-Computer Interaction – INTERACT 2019, pp.95–113.
[16] Larusdottir, M.K., Roto, V., Lanzilotti, R. and Duta Visescu, I. (2022). Tutorial on UCD Sprint: Inclusive Process for Concept Design. Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference. doi:https://doi.org/10.1145/3547522.3558901.
[17] Knapp, J., Zeratsky, J., & Kowitz, B. (2016). Sprint: How to solve big problems and test new ideas in just five days. Simon and Schuster.

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[1] [1] Ardito, C., Buono, P., Caivano, D., Costabile, M. F., & Lanzilotti, R. (2014). Investigating and promoting UX practice in industry: An experimental study. International Journal of Human-computer Studies, 72(6), pp.542–551. https://doi.org/10.1016/j.ijhcs.2013.10.004

[2] [2] Vredenburg, K., Mao, J., Smith, P., & Carey, T. (2002). A survey of user-centered design practice. https://doi.org/10.1145/503376.503460

[3] [3] Rache, A., Lespinet-Najib, V., & André, J. (2014). Use of usability evaluation methods in France: The reality in professional practices. https://doi.org/10.1109/iuser.2014.7002699

[4] [4] Gulliksen, J., Boivie, I., Persson, J. L., Hektor, A., & Herulf, L. (2004). Making a difference. https://doi.org/10.1145/1028014.1028046

[5] [5]Larusdottir, M. (2012). User Centred Evaluation in Experimental and Practical Settings. ResearchGate. https://www.researchgate.net/publication/277730113_User_Centred_Evaluation_in_Experimental_and_Practical_Settings

[6] [6] Jones, A., & Thoma, V. (2019). Determinants for Successful Agile Collaboration between UX Designers and Software Developers in a Complex Organisation. International Journal of Human-computer Interaction, 35(20), pp.1914–1935. https://doi.org/10.1080/10447318.2019.1587856

[7] [7] Chamberlain, S. A., Sharp, H., & Maiden, N. (2006). Towards a Framework for Integrating Agile Development and User-Centred Design. In Lecture Notes in Computer Science, pp. 143–153. Springer Science+Business Media. https://doi.org/10.1007/11774129_15

[8] [8] Bach, P. M., DeLine, R., & Carroll, J. M. (2009). Designers wanted. ACM Digital Library. https://doi.org/10.1145/1518701.1518852

[9] [9] Cajander, Å., Larusdottir, M., & Geiser, J. (2022). UX professionals’ learning and usage of UX methods in agile. Information & Software Technology, 151, 107005. https://doi.org/10.1016/j.infsof.2022.107005

[10] [10] Da Silva, T. R. B., Silveira, M. S., Maurer, F., & Hellmann, T. D. (2012). User Experience Design and Agile Development: From Theory to Practice. Journal of Software Engineering and Applications, 05(10), pp. 743–751. https://doi.org/10.4236/jsea.2012.510087

[11] [11] Silverman, D. (2011). Some Pragmatics of Data Analysis. In Qualitative research: Theory, method and practice 3rd ed., pp. 274–275.

[12] [12] Roto, V., Larusdottir, M., Lucero, A., Stage, J. and Šmorgun, I. (2021). Focus, Structure, Reflection! Integrating User-Centred Design and Design Sprint. Human-Computer Interaction – INTERACT 2021, pp.239–258.

[13] [13] Larusdottir, M., Roto, V. and Cajander, Å. (2021). Introduction to User-Centred Design Sprint. Human-Computer Interaction – INTERACT 2021, pp.253–256.

[14] [14] Larusdottir, M., Roto, V., Lanzilotti, R. and Visescu, I. (2023). The UCD Sprint: A Process for User-Centered Innovation. Extended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems. doi:https://doi.org/10.1145/3544549.3574176.

[15] [15] Larusdottir, M., Roto, V., Stage, J., Lucero, A. and Šmorgun, I. (2019). Balance Talking and Doing! Using Google Design Sprint to Enhance an Intensive UCD Course. Human-Computer Interaction – INTERACT 2019, pp.95–113.

[16] [16] Larusdottir, M.K., Roto, V., Lanzilotti, R. and Duta Visescu, I. (2022). Tutorial on UCD Sprint: Inclusive Process for Concept Design. Adjunct Proceedings of the 2022 Nordic Human-Computer Interaction Conference. doi:https://doi.org/10.1145/3547522.3558901.

[17] [17] Knapp, J., Zeratsky, J., & Kowitz, B. (2016). Sprint: How to solve big problems and test new ideas in just five days. Simon and Schuster.

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Approaches and Challenges of Inclusive UX Practices in the Software Industry

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