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      Welfare State Regimes and Caseworkers’ Problem Explanation

      1 , 2
      Administration & Society
      SAGE Publications

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          Abstract

          In frontline bureaucracy research, the dominant view holds that frontline workers resist managerial pressure to “blame the poor” by bending the rules based on moral considerations, a practice labeled “citizen agency.” We suggest that frontline responses to managerial pressure are filtered through welfare state regime type. Based on in-depth study of caseworker reasoning in Sweden and Denmark, we find a “structural problem explanation” that sees reasons for clients seeking support as rooted in the structures of society—not in the individual client. We find and present two narratives hitherto not problematized in frontline bureaucracy research: the “statesperson” and the “professional.”

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          The System of Professions

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            All for All: Equality, Corruption, and Social Trust

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              STREET-LEVEL BUREAUCRACY AND PUBLIC ACCOUNTABILITY

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                Author and article information

                Journal
                Administration & Society
                Administration & Society
                SAGE Publications
                0095-3997
                1552-3039
                March 27 2017
                October 2019
                March 27 2017
                October 2019
                : 51
                : 9
                : 1425-1454
                Affiliations
                [1 ]Department of Political Science, Aalborg University, Denmark
                [2 ]Political Science Department, University of Gothenburg, Sweden
                Article
                10.1177/0095399717700224
                7c62d03f-99e2-436a-ae7d-d8afaf563268
                © 2019

                http://journals.sagepub.com/page/policies/text-and-data-mining-license

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