HEALTHQUAL: a multi-item scale for assessing healthcare service quality

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Most cited references 29

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Norm theory: Comparing reality to its alternatives.

Daniel Kahneman, Dale Miller (1986)

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Author and article information

Journal

Title: Service Business

Abbreviated Title: Serv Bus

Publisher: Springer Science and Business Media LLC

ISSN (Print): 1862-8516

ISSN (Electronic): 1862-8508

Publication date Created: September 2017

Publication date (Electronic): June 13 2016

Publication date (Print): September 2017

Volume: 11

Issue: 3

Pages: 491-516

Article

DOI: 10.1007/s11628-016-0317-2

SO-VID: 6ba8067d-9f76-4921-b7fe-43e3fc5ba3cb

License:

http://www.springer.com/tdm

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