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      1261. Do All Patients Prefer Telehealth Care?

      abstract
      , MD, , BS, , RN, , MD, , MD
      Open Forum Infectious Diseases
      Oxford University Press

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          Abstract

          Background

          COVID-19 has threatened health care for many individuals. Restriction of resources, redeployment of staff, and patient reluctance to make clinic appointments disrupts continuity of care of existing patients and limits access to care of new ones. To overcome this, our HIV clinic aggressively promoted a telehealth, MyChart (MC) application, and provided smart phone technology to those in need. Despite these efforts, we found that utilization of telehealth accounted for 4.7% of HIV clinic visits, compared to 25% in internal medicine clinics. In this report, we sought to obtain reasons why our patients were reluctant to use telehealth even in the midst of a pandemic.

          Methods

          All Ryan White (RW) people living with HIV (PLWH) at Henry Ford Hospital that were initiated in our telehealth pilot program were surveyed on the underutilization of MC. Utilization was determined by if PLWH responded to a MC notification sent by the telehealth navigator. Activity level was established on MC (Figure 1), and if PLWH did not respond, they were called as a follow up for survey answers.

          Results

          From 10/2020 – 01/2022, 206 PLWH were enrolled into our pilot program and given telehealth education. Of those successfully enrolled: 83.7% were black, 73% male, 57% were older than 45 years, 88% lived in Wayne County, and 27 needed and received pre-loaded smart phones. When contacted, 90 (44%) interacted on MC, 61 (29%) were unable to be reached and 55 (27%) successfully completed the survey (Figure 2). When asked why telehealth was not utilized, 27 (49%) stated they preferred in-person visits (Figure 3).

          Conclusion

          Telehealth programs can help overcome barriers to HIV care and maintain patient engagement when crises interrupt traditional care models. However, our study suggests that our PLWH preferred and felt safe engaging with in-person visits despite telehealth education and smartphone supplementation even in a pandemic. As the future of medicine moves towards telehealth management, we must not forget our vulnerable populations and find opportunities to safely engage with in-person visits.

          Disclosures

          Indira Brar, MD, Gilead: Grant/Research Support|Gilead: speakers bureau|Janssen: Grant/Research Support|Janssen: speakers bureau.

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          Author and article information

          Contributors
          Journal
          Open Forum Infect Dis
          Open Forum Infect Dis
          ofid
          Open Forum Infectious Diseases
          Oxford University Press (US )
          2328-8957
          December 2022
          15 December 2022
          15 December 2022
          : 9
          : Suppl 2 , IDWeek 2022 Abstracts
          : ofac492.1092
          Affiliations
          Henry Ford Health System , Detroit, Michigan
          Henry Ford Health System , Detroit, Michigan
          Henry Ford Hospital , detroit, Michigan
          Henry Ford Health System , Detroit, Michigan
          Henry Ford Hospital , detroit, Michigan
          Author notes

          Session: 143. HIV: Treatment

          Friday, October 21, 2022: 12:15 PM

          Article
          ofac492.1092
          10.1093/ofid/ofac492.1092
          9752520
          61c652f1-df64-428f-aa4b-f60970a205e7
          © The Author(s) 2022. Published by Oxford University Press on behalf of Infectious Diseases Society of America.

          This is an Open Access article distributed under the terms of the Creative Commons Attribution License ( https://creativecommons.org/licenses/by/4.0/), which permits unrestricted reuse, distribution, and reproduction in any medium, provided the original work is properly cited.

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          Abstracts
          AcademicSubjects/MED00290

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