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      A Critical Review of the Conceptualization, Operationalization, and Empirical Literature on Cognition‐Based and Affect‐Based Trust

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          Abstract

          Trust plays a pivotal role in the development and maintenance of effective working relationships. In this paper we offer a critical review of the conceptualization and operationalization of cognition‐based and affect‐based trust. While definitions and measures of trust are abundant, the view of trust as a concept with cognitive and affective bases is well established. Nevertheless, the validity of this approach has rarely been examined. Our theoretical and empirical review (content validity study, systematic review and meta‐analysis) of the literature reveals a failure to fully capture cognition or affect in current trust theory and measurement. We find the construct of affect‐based trust to be particularly problematic in its current form. Resolving these issues is critical to advancing our understanding of the differentiating roles of these two important bases of trust. We detail areas for future research on the conceptualization and measurement of trust to stimulate theoretical exploration and methodological advances.

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          Most cited references116

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          Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology

          Venkatesh, Thong, Xu (2012)
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            NOT SO DIFFERENT AFTER ALL: A CROSS-DISCIPLINE VIEW OF TRUST.

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              An Integrative Model of Organizational Trust

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                Author and article information

                Journal
                Journal of Management Studies
                J Management Studies
                Wiley
                0022-2380
                1467-6486
                March 2023
                March 22 2022
                March 2023
                : 60
                : 2
                : 495-537
                Affiliations
                [1 ] University of Exeter Business School
                [2 ] Dublin City University
                [3 ] University of Amsterdam
                [4 ] Drexel University
                Article
                10.1111/joms.12811
                33b9138e-6c8e-4662-a02b-a8a60f8d1744
                © 2023

                http://creativecommons.org/licenses/by/4.0/

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